Wireless isolation could be causing your printer to appear offline. Model, and then search for self test page to find the document on how to print and evaluate the report.Įnable Bluetooth for an HP Smart app setup: Enable Bluetooth on your computer or mobile Print a Wireless Test Report: Search the HP Customer Support website for your printer Restart devices: Restart the printer and the computer or mobile device to clear possible Two minutes, press and hold the WPS button on the router until the connection process begins. Wi-Fi button and the Power button on the back of the printer for five seconds until the blue bar flashes. HP Deskjet 60, ENVY 60, and Tango printers: Press and hold the The printer Wireless light stops flashing Press and hold the WPS (Wi-Fi Protected Setup) button on the router until the connection process begins. Printers without a touchscreen control panel: Press and hold the Wireless button for five seconds or until the wireless light starts to flash. Printers with a touchscreen control panel: Open the Setup, Network, or Wireless settings menu, select Wireless Setup Wizard, and then follow the instructions to select the network name and enter the password. Router signal, and then connect it to the Reconnect the printer to the network: Place the printer within range of the Wi-Fi If it is off or blinks, the printer is disconnected from If your printer has a light next to a Wireless icon or button, make sure the light is on. Might display Offline when it is actuallyĬheck the printer connection status: Make sure the wireless signal is on, and theĪs your computer or mobile device. Printer is off or in sleep mode: Touch the control panel or press the Power button to wake the printer and put it in a ready state. Intermittent, restart the router by disconnecting the power cord, waiting 15 seconds, Try opening a website to see if the internet connection is The wireless router, and then check if the Poor network connection: Move the printer and computer or mobile device closer to Go to HP printers - Use HP Smart app Shortcuts for more information. Print, email, or save documents to a connectedĬloud account. Shortcuts: Install the HP Smart app, and then enable Shortcuts. Option, scan the original, and then save the scan to the USB drive. The printer control panel, choose the scan Scan to USB: Insert a USB thumb drive into the walk-up USB port on the printer. Panel, choose the scan option, and then scan directly from the printer to the SharePoint Scan to SharePoint: In the EWS, configure the SharePoint destination. With the setup complete, return to the printer control panel, choose the scan option, The HP software, configure the network folder. Scan to Network Folder: In the EWS, or using the Scan to Network Folder Wizard in If the printer has no email option on the control panel, use HP Setup complete, return to the printer control panel, choose the scan option, and thenĮmail destination. Scan to Email: In the EWS, or using the Scan to Email Wizard in the HP software, configure Return to the printer control panel,Ĭomputer, and then send the scan to your computer. Scan to Computer: Download HP Easy Start from 123.hp.com/setup and install the Full Feature Software and Driver. Some scan features first need to be set up in the software or printer Embedded Web
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